What term describes software automation tools that assist humans in front-office roles to enhance productivity?

The term that describes software automation tools designed to assist humans in front-office roles to enhance productivity is "attended bots." These bots work alongside human users, providing support by automating repetitive tasks or enhancing interactions. This collaboration enhances the efficiency of human efforts, allowing for a more seamless workflow in environments like customer service, sales, and administrative tasks.

Attended bots are particularly useful because they can operate in real-time, responding to user inputs and handling tasks that might otherwise slow down productivity. For instance, in a customer service context, an attended bot can quickly retrieve information or automate data entry tasks while the human operator focuses on more complex interactions.

The other choices refer to different concepts. Autonomous vehicles are related to self-driving technology, automatic speech recognition pertains to converting spoken language into text, and augmented intelligence is a broader term encompassing systems that enhance human decision-making but does not specifically refer to software aids in front-office roles. These distinctions clarify why "attended bots" is the most accurate term in this context.